We are family

We function as a team, respecting and trusting each other, as well as communicating with openness and sincerity.

We embrace work-life balance

We foster a work environment where inclusiveness is valued, quality of life is enhanced, and your aspirations are fulfilled.

We offer great training and development opportunities

We nurture and maximise talents with opportunities for training and equipping to develop your full potential.

We deliver a difference

We work to make a sustained difference to our beneficiaries and stakeholders in the communities we operate in.

Role Purpose

The Head, IT and Digitalisation leads the organisation’s digital transformation to enhance service delivery, operational efficiency and data-driven decision making.

The role oversees the development of IT infrastructure, digital platforms and cybersecurity systems while supporting Filos’ strategy to integrate technology across community services, volunteer management, fundraising and organisational operations.

Key Responsibilities

Digital Strategy and Transformation
  • Develop and implement the organisation’s IT and digitalisation strategy aligned with organisational goals.
  • Identify digital solutions to enhance service delivery and operational efficiency.
  • Lead adoption of digital platforms across programmes and departments.
IT Infrastructure and Systems
  • Oversee management of IT systems, cloud platforms and organisational networks.
  • Ensure reliability, security and scalability of IT infrastructure.
  • Manage vendors and IT service providers.
Data Management and Analytics
  • Establish systems for secure data management and reporting.
  • Support development of dashboards and data analytics to inform decision-making.
  • Ensure compliance with data governance and privacy regulations.
Cybersecurity and Compliance
  • Ensure compliance with PDPA and cybersecurity best practices.
  • Implement policies and safeguards to protect organisational data.
  • Conduct cybersecurity awareness training for staff.
Digital Innovation for Services
  • Explore use of digital tools to enhance community engagement and service delivery.
  • Support digital platforms for volunteer management, fundraising and programme monitoring.
Team Leadership
  • Provide leadership and guidance to IT staff and vendors.
  • Work closely with management and programme teams to identify technology needs.

Requirements

Education
  • Degree in Information Technology, Computer Science, Information Systems or related field.
Experience
  • At least 8–10 years of relevant experience in IT management, digital transformation or systems development.
  • Experience managing IT systems in a nonprofit or public sector environment will be advantageous.

Competencies

  • IT strategy and digital transformation
  • Cybersecurity and data governance
  • Systems integration and digital platforms
  • Vendor and project management
  • Data analytics and reporting
  • Leadership and cross-department collaboration

Role Purpose

The Head, Fundraising and Partnerships leads the development and execution of strategies to grow sustainable funding and strategic partnerships for Filos Community Services.

The role drives fundraising initiatives, corporate partnerships and donor engagement to support the organisation’s programmes and long-term sustainability.

Key Responsibilities

Fundraising Strategy and Development
  • Develop and implement a comprehensive fundraising strategy including grants, corporate partnerships, major donors and community fundraising.
  • Identify new funding opportunities and partnerships aligned with organisational priorities.
Corporate and Donor Partnerships
  • Build and maintain strong relationships with corporate partners, donors and foundations.
  • Develop strategic partnerships that support both funding and programme collaboration.
Grant Development and Management
  • Lead development of grant proposals and funding applications.
  • Ensure compliance with reporting requirements for funders.
Campaigns and Events
  • Lead fundraising campaigns and donor engagement initiatives.
  • Support fundraising events and community giving programmes.
Donor Engagement and Stewardship
  • Develop donor engagement strategies to strengthen long-term relationships.
  • Ensure proper acknowledgement, reporting and stewardship of donors.
Team Leadership and Coordination
  • Lead the fundraising and partnerships team.
  • Work closely with programme teams to align fundraising efforts with organisational priorities.

Requirements

Education
  • Degree in Business, Marketing, Communications, Nonprofit Management or related field.
Experience
  • At least 8–10 years experience in fundraising, partnerships or business development.
  • Proven track record in securing grants, corporate sponsorships or major gifts.

Competencies

  • Fundraising strategy and donor development
  • Corporate partnership management
  • Grant writing and proposal development
  • Strategic planning and leadership
  • Communication and stakeholder engagement
  • Event and campaign management

Role Overview

Filos Community Services is seeking a volunteer Senior Executive / Assistant Manager to join our Community Engagement department. You will support the Manager in managing the full scope of volunteer management for Filos and our corporate partners through the Volunteer Centre @ Bedok.

Key Responsibilities

Volunteer Management

  • Oversee the volunteer lifecycle: recruitment, screening, onboarding, training, deployment, and recognition
  • Coordinate volunteer deployment across Filos programmes and Volunteer Centre @ Bedok initiatives
  • Guide, mentor, and support volunteer leaders and teams
  • Track volunteer hours, retention, and feedback, and report insights to management

Corporate Partnership Management

  • Serve as a primary point of contact for corporate partners, managing expectations from first engagement through post-event review
  • Plan and deliver corporate volunteering activities aligned with each partner's CSR objectives and Filos's beneficiary needs
  • Conduct briefings, partner meetings, and stakeholder updates with professionalism and poise
  • Support partnership proposals, impact reporting, and stewardship to encourage repeat and deepened engagement

Programme & Event Coordination

  • Plan and coordinate volunteer-driven programmes, community events, and corporate service days
  • Manage timelines, logistics, and on-ground execution with staff and partners

Governance & Compliance

  • Ensure volunteer activities comply with Filos policies, the Charities Act, and the PDPA
  • Uphold safeguarding standards for vulnerable beneficiaries
  • Maintain accurate volunteer and partner records

Representation & Strategic Support

Represent Filos and the Volunteer Centre @ Bedok at meetings, events, and community platforms
Contribute ideas to strengthen volunteer engagement and corporate partnership models

Requirements

Education
  • Degree holder in any discipline (Social Sciences, Business, Communications, or Social Work preferred)
Experience
  • Preferably 5 years of volunteerism experience, ideally including team lead, committee, or project coordination roles
  • Experience working with corporate partners or CSR programmes is an advantage
  • Prior exposure to the Singapore non-profit or social service sector is an advantage
Skills & Attributes
  • Articulate and professional, with strong written and verbal communication
  • Confident in managing corporate partners, including engaging senior stakeholders and handling expectations with tact
  • Strong organisational, planning, and project coordination skills
  • Ability to lead, motivate, and manage volunteers of diverse backgrounds
  • Sound judgment, discretion, and sensitivity when working with vulnerable communities
  • Proficiency in MS Office / Google Workspace; familiarity with volunteer management or CRM platforms is a plus
  • Alignment with Filos's mission and values

Role Purpose

The Executive / Senior Executive (Active Ageing) supports the design, coordination and delivery of programmes that promote healthy, purposeful and socially connected ageing among seniors in the Bedok–Chai Chee community.

The role contributes to Filos’ preventive social-health strategy by implementing programmes that reduce frailty, strengthen social networks and support seniors to age actively within the community.

Key Responsibilities

Programme Development and Implementation
  • Plan, coordinate and implement Active Ageing programmes including health promotion, social engagement, learning and volunteering activities.
  • Support programmes addressing key ageing challenges such as frailty prevention, dementia awareness, caregiver support and social isolation.
  • Work with partners to deliver programmes aligned with national initiatives such as Age Well SG and Healthier SG.
Community Outreach and Engagement
  • Conduct outreach to seniors and families in the community to increase programme participation.
  • Support community events and initiatives that promote active ageing and intergenerational engagement.
  • Build relationships with grassroots organisations, community partners and volunteers.
Monitoring and Evaluation
  • Track programme participation, outcomes and impact.
  • Collect feedback from participants to improve programme quality.
  • Support reporting requirements for grants and funders.
Partnership and Collaboration
  • Coordinate with healthcare partners, social service agencies and community organisations to strengthen integrated support for seniors.
  • Support collaboration with hospitals, Active Ageing Centres and other service providers to promote preventive care.
Administrative and Operational Support
  • Maintain programme records and data.
  • Support procurement, budgeting and logistics for programmes.
  • Assist with grant reporting and documentation.

Requirements

Education
  • Diploma or Degree in Social Work, Community Development, Gerontology, Public Health or related field.
Experience
  • Executive: 1–3 years relevant experience.
  • Senior Executive: 4–6 years relevant experience.
Experience in:
  • Community programmes
  • Working with seniors
  • Health promotion or preventive programmes will be advantageous.

Competencies

  • Programme planning and coordination
  • Community engagement and outreach
  • Stakeholder management
  • Communication and facilitation
  • Data collection and reporting
  • Passion for working with seniors and community development

Role Purpose

The Executive / Senior Executive (Volunteer Management and Community Engagement) supports the development and coordination of volunteer programmes that mobilise community members, corporate partners and youth to contribute to Filos’ community initiatives.

The role plays a key part in building a strong ecosystem of volunteers supporting programmes for seniors, families, children and individuals with mental health conditions.

Key Responsibilities

Volunteer Recruitment and Mobilisation
  • Recruit, onboard and coordinate volunteers across Filos programmes.
  • Support volunteer roles including programme support, befriending, events and community outreach.
  • Build pipelines of volunteers including youth, corporate and community volunteers.
Volunteer Engagement and Retention
  • Organise volunteer training, appreciation events and engagement activities.
  • Support development of micro-volunteering and skills-based volunteering opportunities.
  • Maintain positive volunteer experience and engagement.
Corporate and Community Partnerships
  • Support corporate volunteer partnerships and community engagement initiatives.
  • Coordinate volunteer activities with corporate partners and community groups.
  • Assist in organising community events and outreach initiatives.
Volunteer Management Systems
  • Maintain volunteer records and databases.
  • Track volunteer hours, participation and programme impact.
  • Support implementation of volunteer management platforms.
Programme Support
  • Work with programme teams to identify volunteer needs.
  • Match volunteers to suitable roles and ensure effective deployment.

Requirements

Education
  • Diploma or Degree in Community Development, Social Sciences, Social Work or related field.
Experience
  • Executive: 1–3 years relevant experience.
  • Senior Executive: 4–6 years experience in volunteer management, community engagement or programme coordination.
Experience working with:
  • Volunteers
  • Corporate partners
  • Community groups is preferred.

Competencies

  • Volunteer management
  • Community engagement
  • Stakeholder relationship management
  • Event coordination
  • Communication and facilitation
  • Organisational and administrative skills

Role Purpose

Provide leadership and oversee service delivery, training for volunteers according to programme objective in accordance to ethical and legal guidelines.

Key Responsibilities

  • Work closely with Team Leads to identify potential clients who are in recovery, in line with programme requirements.
  • Collaborate with the CREST Team Lead to develop and operationalise strategies for volunteer recruitment, training design, budget planning, programme implementation and evaluation.
  • Provide care coordination by developing and monitoring care plans, referrals and follow-ups for clients and caregivers at risk of mental health issues and dementia.
  • Plan and conduct community outreach and screening activities, including community mapping, to promote mental health awareness and early identification of mental illness and dementia.
  • Plan and organise cognitive stimulation activities and programmes to support individuals at risk of cognitive decline, mental health conditions and dementia.
  • Coordinate and match volunteers with clients to foster social connectedness through befriending.
  • Plan and conduct training for volunteers on their roles and responsibilities, including identifying red flags and mental health symptoms.
  • Network with relevant stakeholders to promote the services and interests of Filos Community Services.
  • Ensure proper documentation of volunteer visits and sessions to meet programme KPIs.
  • Prepare monthly administrative reports in accordance with service requirements and maintain accurate client and volunteer databases.
  • To undertake duties assigned by the Executive Director, Head and Team Leads.

Requirements

Education
  • Grad Diploma/ Degree in Social Work
Experience
  • Knowledge and experience in programme implementation, volunteer management and training.
  • Experience in case management, group work and community work will be an advantage.
  • Experience and/or knowledge in working with clients facing mental health challenges, Person-Centred Care and recovery approaches will be an advantage.
  • Strong organisational skills, highly motivated and service-oriented with a passion for community work.
  • Ability to work independently as well as collaboratively within a team.
  • Good administrative and computer skills, with proficiency in MS Office.
  • Self-motivated, resourceful and personable.
  • Ability to work effectively with a diverse group of clients, volunteers and stakeholders.
  • Confident in delivering presentations and conducting training for volunteers and stakeholders.
Others
  • Required travelling to different locations within service boundary.

Role Purpose

The Wellness Coach is responsible for implementing and managing Gym Tonic strength training programmes for seniors, typically aged 60 and above.

This role involves conducting fitness assessments, developing training plans in line with the Gym Tonic protocol, supervising exercise sessions and ensuring the safe use of equipment. The Wellness Coach also motivates and guides participants, monitors their progress and maintains accurate programme records.

Key Responsibilities

Exercise Supervision & Support
  • Conduct Gym Tonic onboarding for new participants, including assessments and equipment orientation.
  • Guide seniors through personalised strength training programmes tailored to their physical condition, age and fitness level.
  • Supervise sessions to ensure safety, proper equipment use and correct exercise form.
  • Develop and adapt exercise plans based on Gym Tonic protocol and individual needs.
Safety & Equipment Oversight
  • Ensure the gym environment is safe, senior-friendly and conducive for training.
  • Perform daily checks and report maintenance issues related to Gym Tonic equipment.
  • Monitor participants for signs of fatigue, discomfort or injury and respond promptly.
Senior Engagement & Motivation
  • Encourage seniors to participate in the Gym Tonic programme through outreach and one-on-one engagement.
  • Address concerns or hesitations, helping participants build confidence in exercising.
  • Build rapport and foster a supportive, welcoming gym environment.
  • Motivate and provide constructive feedback to participants while tracking their progress.
Scheduling & Attendance Management
  • Manage appointment scheduling for all participants.
  • Track and update attendance, missed sessions and follow-up appointments.
  • Send reminders or check in with seniors who are not attending regularly.
Progress Monitoring & Documentation
  • Conduct pre- and post-programme assessments using Gym Tonic protocols.
  • Regularly update training profiles and adjust programmes based on individual progress.
  • Submit participation and outcome reports to the Centre Manager.
Collaboration & Programme Development
  • Work with the Centre team to integrate Gym Tonic into wider senior wellness initiatives (e.g., falls prevention, mobility improvement).
  • Provide feedback to enhance programme effectiveness, based on observations and participants’ feedback.
  • Develop and adapt exercise plans according to the Gym Tonic protocol, as well as other complementary programmes, to address the unique needs and goals of each participant.
  • Collaborate with community partners, volunteers and other stakeholders when required.
Administrative Task
  • Assist with administrative tasks such as billing, fee collection and general upkeep of the training facility.
  • To undertake duties assigned by the Executive Director and Centre Manager.

Requirements

Education
  • Diploma or Certification in fitness, sports science or related field.
  • First Aid and CPR/AED certification (or willingness to obtain).
Experience
  • Experience working with older adults, including frail seniors or those with chronic conditions, is preferred.
  • Familiarity with strength/resistance training equipment in a community or rehab setting is an advantage.
  • Prior experience with Gym Tonic machines will be an added advantage.
Key Skills & Attributes
  • Empathetic, patient and passionate about working with the elderly.
  • Strong communication and interpersonal skills, able to engage with seniors from diverse backgrounds.
  • Physically fit and able to demonstrate exercises and assist seniors when needed.
  • Competent in Microsoft Office and basic computer applications for record-keeping.
  • Problem-solving skills, attention to detail, and ability to work independently and in a team.
  • Bilingual and/or proficiency in dialects will be an advantage.

Please write in with CV, contact numbers and expected salary to email: hr@filos.sg.
Only shortlisted applicants will be contacted.